SaaS Production Support Engineer – Remote (SQL/Azure)

Freelance Latin America; Quilmes; Remote; ARS 74,179,000 - 101,997,000; Full time

Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You’ll work in live production environments, diagnosing issues across database, application, and infrastructure layers while supporting enterprise-scale SaaS platforms.

Join a lean team with autonomy and ownership, gaining exposure to Microsoft stack tools and modern cloud services. The role emphasizes hands-on problem solving and collaboration with clients and engineering teams.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web-based applications in production
• Ability to troubleshoot across multiple layers (database, application, network)
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self‑starter mindset —you take initiative, don’t wait for direction

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and monitor performance bottlenecks.
• Support production environments and prevent issues before they escalate.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to resolve complex production cases.

Skills

English communication

Self-starter mindset

Tools

Jira

RDP

SQL Profiler

Power BI

Monitoring tools

Job description

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You’ll work in live production environments, diagnosing issues across database, application, and infrastructure layers while supporting enterprise-scale SaaS platforms.

Join a lean team with autonomy and ownership, gaining exposure to Microsoft stack tools and modern cloud services. The role emphasizes hands-on problem solving and collaboration with clients and engineering teams.