SaaS Implementation Specialist

ecoPortal; Argentina; On-site; ARS 480,000 - 640,000; Full time

Benefits offered by this job

37-Hour Work Week

Birthday Perk: Birthday off

End-of-Year Celebration

Professional Development

Wellness Support

Workplace Enjoyment

Job summary

ecoPortal is seeking an Implementation Technician to help deploy our health and safety software for large clients. You will work with Project Managers, Product Managers and Developers to ensure design, setup, configuration, testing, delivery, and transition to support the solution.

You will collaborate with the Auckland-based Solutions team and client project teams to improve and update existing clients' sites, providing documentation and knowledge transfer as needed.

Qualifications

• 1+ year of work experience in customer service, technical support, software, SaaS, or a similar role.
• Strong problem-solving and analytical skills, with a natural ability to understand how things work.
• Comfortable working with technology and learning new software and systems.
• Able to think logically and recognise patterns, processes, and structure.
• An interest in programming or technical concepts is a plus, but formal software engineering experience is not required.
• Most importantly, you’re curious, willing to learn, and enjoy figuring things out.

Responsibilities

• Participate in requirement gathering meetings with Project Managers, Client Success Managers and clients. Identify change requests on projects and raise them with relevant stakeholders.
• Proactively manage workloads across multiple projects, led by different Project Managers or Client Success Managers.
• Analyse technical feasibility and propose solutions to meet client requirements.
• Setup and configure software solutions for clients.
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
• Maintain current functional and technical knowledge of the ecoPortal platform.
• Share best practice recommendations with clients and partners, ensuring an optimal use of the software.
• Regularly contribute to process improvements and best practices.
• Comply with ecoPortal processes linked to Reporting (Timesheets, etc.), issues resolution (Software, Helpdesk), etc.
• May perform other duties as assigned by supervisor.

Skills

Customer service

Technical support

SaaS

Problem solving

Curiosity to learn

Job description

ecoPortal is seeking an Implementation Technician to help deploy our health and safety software for large clients. You will work with Project Managers, Product Managers and Developers to ensure design, setup, configuration, testing, delivery, and transition to support the solution.

You will collaborate with the Auckland-based Solutions team and client project teams to improve and update existing clients' sites, providing documentation and knowledge transfer as needed.