Client Support Manager

Placements24; Hurlingham; Hybrid; ARS 73,327,000 - 91,659,000; Full time

Benefits offered by this job

Executive bonus

Health insurance

Paid time off

Professional development

Hybrid work

Job summary

Placements24 is seeking an experienced Client Support Manager to lead the support team in Sandton, Gauteng. The role emphasizes strategic development of customer support initiatives and enhanced client satisfaction within a hybrid work setup.

You will oversee daily operations, coach a team of specialists, and collaborate across departments to meet client needs and drive retention. Strong leadership and CRM experience are essential.

Qualifications

• Experience leading client support teams or equivalent.
• Strong knowledge of customer support principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Experience with CRM systems and support management tools.
• Bachelor's degree in Business Administration or related field preferred.

Responsibilities

• Lead, train, and mentor a team of client support specialists.
• Develop and implement customer support strategies and policies.
• Monitor team performance and provide regular feedback and coaching.
• Oversee the resolution of escalated client issues and complaints.
• Analyze support metrics and identify areas for process improvement.
• Collaborate with other departments to ensure client needs are met effectively.

Skills

Leadership

Communication

CRM systems

Team management

Strategic thinking

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced and dynamic Client Support Manager to lead their support team in Sandton . This critical role involves overseeing daily operations, managing a team of support specialists, and ensuring the delivery of exceptional client service. You will be instrumental in developing and implementing strategies to enhance client satisfaction and retention. This leadership opportunity is within a thriving business hub in Gauteng, offering a hybrid work arrangement that blends essential office presence with remote flexibility.

Key Responsibilities

• Lead, train, and mentor a team of client support specialists.
• Develop and implement customer support strategies and policies.
• Monitor team performance and provide regular feedback and coaching.
• Oversee the resolution of escalated client issues and complaints.
• Analyze support metrics and identify areas for process improvement.
• Collaborate with other departments to ensure client needs are met effectively.

Requirements

• Proven experience in a client support leadership or management role.
• Strong understanding of customer support principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Experience with CRM systems and support management tools.
• Ability to develop and implement strategic initiatives.
• Bachelor's degree in Business Administration or a related field is preferred.

Benefits

• Highly competitive salary and executive bonus structure.
• Comprehensive health, dental, and life insurance.
• Generous paid time off and holiday leave.
• Opportunities for professional development and leadership training.
• Hybrid work model offering flexibility and work-life balance in Sandton .