Remote VoIP & PBX Specialist (Contract)

Drhouse Inc; Neuquén; Remote; ARS 31,876,000 - 38,181,000; Full time

Job summary

PetDesk is seeking a Sr. Support Specialist, Phones for a remote contract role serving Latin America and aligned to North American business hours. You will diagnose and resolve VoIP/PBX issues, administer PBX configurations, and guide clients with clear communication.

Remote work requires your own equipment and reliable internet, with English fluency essential. Responsibilities include provisioning IP phones, handling 15+ daily tickets, and documenting solutions for the knowledge base.

Qualifications

• 2-4 years of technical VoIP/PBX support experience.
• Experience with multi-site or enterprise-scale PBX deployments.
• Strong written English communication for client-facing work.

Responsibilities

• Diagnose and resolve SIP/VoIP connectivity issues, including NAT traversal, SDP mismatches, one-way audio, and packet loss across 15+ client tickets per day.
• Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
• Remotely diagnose network-level issues at client sites, including router/firewall checks, and guide non-technical client staff through resolution steps via phone or screen share.
• Provision and configure IP phones (Yealink, Grandstream, Polycom-class devices) for new and existing client accounts.
• Manage and resolve client-facing tickets in the ticketing system daily, maintaining SLA adherence and clear written communication throughout.
• Document recurring technical issues and solutions in the internal knowledge base for team-wide use.

Skills

VoIP

PBX

SIP protocol

Networking basics

English communication

Troubleshooting

Wireshark

Job description

PetDesk is seeking a Sr. Support Specialist, Phones for a remote contract role serving Latin America and aligned to North American business hours. You will diagnose and resolve VoIP/PBX issues, administer PBX configurations, and guide clients with clear communication.

Remote work requires your own equipment and reliable internet, with English fluency essential. Responsibilities include provisioning IP phones, handling 15+ daily tickets, and documenting solutions for the knowledge base.