Senior Remote VoIP/PBX Support Engineer (Contract)

1300 Accenture Srl Company

Neuquén

Remote

ARS 31,876,000 - 38,181,000

Full time

3 days ago

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Job summary

PetDesk is seeking a Sr. Support Specialist, Phones for a 100% remote contract based in Latin America, aligned with North American hours. You will troubleshoot VoIP/PBX issues, diagnose SIP problems, and document solutions for scalable team use.

Responsibilities include handling 15+ tickets daily, configuring IP phones, and maintaining SLA adherence while communicating clearly with clients.

Qualifications

2-4 years of experience in technical VoIP/PBX support, with multi-site or enterprise-scale deployments.
Solid knowledge of SIP, RTP/RTCP, PBX routing/configuration, and VoIP failure modes.
Working knowledge of subnetting/VLANs, QoS, and packet capture analysis.

Responsibilities

Diagnose and resolve SIP/VoIP connectivity issues across 15+ client tickets per day.
Administer and troubleshoot PBX systems at call-flow and trunk levels.
Remotely diagnose network issues at client sites and guide non-technical staff.
Provision and configure IP phones for client accounts.
Manage client tickets daily with SLA adherence and clear communication.
Document recurring issues and solutions for the knowledge base.