Remote US Tax & Accounting Support Specialist (Level 2)

Manatal-264; La Pampa; Remote; ARS 92,241,000 - 138,361,000; Full time

Job summary

Manatal-264 is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong technical accounting judgment, independent investigation, and clear communication with clients.

Work is remote with coverage across US business hours; references to Zendesk, and proprietary platforms are noted. CPA/EA preferred, with background in a major accounting setting advantageous.

Qualifications

• Professional accounting experience, ideally with exposure to US accounting and taxation.
• Knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, and filing status questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style tickets, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

US accounting

Tax knowledge

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Independent problem solving

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Manatal-264 is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong technical accounting judgment, independent investigation, and clear communication with clients.

Work is remote with coverage across US business hours; references to Zendesk, and proprietary platforms are noted. CPA/EA preferred, with background in a major accounting setting advantageous.