Remote Level 2 Tax & Accounting Expert

Remotejobsone; La Pampa; Remote; ARS 92,241,000 - 138,361,000; Full time

Job summary

Remotejobsone is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong technical accounting judgment, independent investigation, and clear written and verbal English communication.

The position offers remote work with coverage from 8:00 AM to 8:00 PM ET, overlapping US business hours. Prior CPA/EA is preferred and experience with QuickBooks and Zendesk is advantageous.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting & taxation

English communication

Analytical skills

Independent problem-solving

Troubleshooting

Documentation skills

Explain complex topics

Education

CPA

EA certification

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Remotejobsone is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong technical accounting judgment, independent investigation, and clear written and verbal English communication.

The position offers remote work with coverage from 8:00 AM to 8:00 PM ET, overlapping US business hours. Prior CPA/EA is preferred and experience with QuickBooks and Zendesk is advantageous.