Remote US Tax & Accounting Support Specialist (Level 2)

Accenture Argentina; Buenos Aires; Remote; ARS 1,000,000 - 1,600,000; Full time

Job summary

Proofpoint in Córdoba, Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment and the ability to investigate and resolve issues independently.

You will handle escalated inquiries, review reconciliations, and document resolutions while communicating clearly via Zendesk and email.

Qualifications

• Demonstrated professional accounting experience with exposure to US accounting/taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, filing status, and tax return questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, email-style responses, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.

Skills

Accounting experience

US accounting

Taxation

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics to non-tech

AI workflows

Tools

Zendesk

QuickBooks or similar

Microsoft Excel

Google Sheets

Slack

Job description

Proofpoint in Córdoba, Argentina seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment and the ability to investigate and resolve issues independently.

You will handle escalated inquiries, review reconciliations, and document resolutions while communicating clearly via Zendesk and email.