Remote Travel Support Specialist — Italian & English

RateHawk; Argentina; Remote; ARS 17,157,000 - 25,735,000; Full time

Benefits offered by this job

Remote work

Monthly bonus

Learning & development opportunities

Hotel and service discounts

Job summary

RateHawk is hiring a Local Support Specialist to join our remote team. You will support B2B partners in Italian and English, manage tickets, and coordinate with internal teams to ensure excellent service.

Fluent Italian and English are required, with knowledge of additional languages a plus. This role offers a remote, growth-focused environment with monthly bonuses and hotel/discount perks.

Qualifications

• Advanced level of Italian and English – fluent speaking and writing.
• Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.
• Proactive mindset and initiative in solving and preventing issues.
• Ability to handle multiple tasks and work under pressure.
• Empathetic communication with customers while working toward best solution.
• Fast learner of new tools, systems, and processes.

Responsibilities

• Take calls and provide initial advice to B2B partners in Italian and English.
• Provide regular updates on ongoing cases and manage tickets and escalations.
• Handle bookings modifications and relocations with attention to detail.
• Collaborate with other departments to ensure smooth workflows.
• Record all interactions accurately in the CRM system.

Skills

Italian language

English language

Customer support

CRM usage

Tools

CRM system

Job description

RateHawk is hiring a Local Support Specialist to join our remote team. You will support B2B partners in Italian and English, manage tickets, and coordinate with internal teams to ensure excellent service.

Fluent Italian and English are required, with knowledge of additional languages a plus. This role offers a remote, growth-focused environment with monthly bonuses and hotel/discount perks.