Local Support Specialist LATAM Customer Operations Argentina Ratehawk

Emerging Travel Group; Argentina; Remote; ARS 54,902,000 - 89,215,000; Full time

Benefits offered by this job

Remote work

Salary + monthly bonus

Dynamic team

Growth opportunities

Learning & development

Corporate discounts

Job summary

Emerging Travel Group is hiring a Local Support Specialist to assist our travel-tech partners from home, speaking English and Spanish. You’ll handle inquiries, manage bookings, and coordinate with internal teams to ensure smooth service delivery.

Join a dynamic, growth‑minded team with remote work options and opportunities to advance in a fast‑growing global company focused on innovative online travel platforms.

Qualifications

• Fluency in English and Spanish is required.
• Experience in travel or related domains is a plus.

Responsibilities

• Take calls and provide initial guidance to B2B partners in Spanish and English.
• Update partners on ongoing cases and follow up on resolutions.
• Manage ticketing and escalations with urgency and accuracy.
• Handle booking modifications and relocations with attention to detail.
• Document interactions in the CRM system.

Skills

Bilingual EN/ES

Customer support

CRM familiarity

Travel industry knowledge

Tools

CRM software

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You’ll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.
  

What We’re Looking For:

• Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently.
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

We offer you

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Application: we will review your CV once you apply!
• Hireflix video interview: tell us a bit about yourself!
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
  

Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

Emerging Travel Group is a global travel-tech company whose brands have been operating in over220 source markets since 2010. We specialize in developing advanced online booking platformsfor all types of clients — from individual tourists to travel agents and companies organizingbusiness trips. Our solutions empower hoteliers to effortlessly showcase their accommodations,boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. Weconstantly innovate and break the rules of the highly complex travel industry to make travelmore widely available for individuals, more rewarding for professionals, and simpler foreveryone.