Local Support Specialist Latam

RateHawk; Argentina; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Base salary + monthly bonus

Dynamic team

Growth opportunities

Learning & development

Hotel and other service discounts

Job summary

RateHawk is seeking a Local Support Specialist to assist our travel partners in Spanish and English, working remotely from Argentina. You’ll triage inquiries, coordinate with internal teams, and ensure accurate, timely updates across all cases.

You bring fluency in both languages, a proactive mindset, and the ability to manage bookings and escalations with calm under pressure. Join a dynamic travel-tech team that values collaboration, growth, and excellent partner satisfaction.

Qualifications

• Fluency in Spanish and English (written and spoken).
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.
• Proactive mindset with initiative and problem prevention.
• Ability to handle multiple tasks under pressure with professionalism.
• Empathetic communicator with customer-centric approach.
• Fast learner with new tools, systems, and processes.

Responsibilities

• Help Our Partners: Take calls, provide initial advice and updates to B2B partners in Spanish and English.
• Be Transparent & Customer-Centric: Communicate clearly and honestly to ensure partner satisfaction.
• Handle Tickets & Escalations: Manage tickets, follow up on escalations, and work toward resolution.
• Manage Bookings: Modify and relocate bookings with attention to detail and urgency.
• Team Collaboration: Support and coordinate with other departments for smooth workflows.
• Manage Expectations: Balance needs of partners and account managers for outcomes.
• Record Details: Document all work and interactions in the CRM system.

Skills

Spanish (advanced)

English (advanced)

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.
  

What We're Looking For:

• Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently.
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Application: we will review your CV once you apply!
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
  

If this sounds like the perfect fit for you, we’d love to hear from you!
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