Remote Technical Support Engineer (1st Line)

Ciklum; Argentina; Remote; ARS 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Medical insurance

Udemy license

Language courses

Company-paid certifications

100% remote work

Job summary

Ciklum is seeking a Support Engineer to join our team in Argentina. This role focuses on delivering first-level technical support for customer-facing solutions and will involve working within a cross-functional development environment to resolve issues and train users.

You will handle inquiries, follow service procedures, and escalate complex cases as needed, while maintaining clear communication with customers and continuously expanding product knowledge.

Qualifications

• 2-year technical degree preferred.
• 1+ years of experience in technical support.
• 1+ years in a call center environment or equivalent.

Responsibilities

• Provide first-level technical support for customer inquiries.
• Follow established service procedures and SLAs.
• Identify root causes and guide customers to solutions.
• Manage and prioritize inbound requests.
• Escalate complex issues to higher-level teams when needed.
• Communicate clearly with customers and document interactions.
• Collaborate with cross-functional teams to resolve problems.
• Stay updated on product and service offerings.
• Offer functional training and usage guidance as appropriate.
• Provide after-hours support for priority incidents when required.

Skills

Analytical skills

Interpersonal skills

Communication skills

Problem-solving

Education

Two-year technical degree

Tools

XML

Web Services

SQL

JavaScript

HTML/CSS

AS2

Job description

Ciklum is seeking a Support Engineer to join our team in Argentina. This role focuses on delivering first-level technical support for customer-facing solutions and will involve working within a cross-functional development environment to resolve issues and train users.

You will handle inquiries, follow service procedures, and escalate complex cases as needed, while maintaining clear communication with customers and continuously expanding product knowledge.