Remote Technical Support Engineer - Backend & SQL

Ualá; Rosario; Remote; ARS 60,582,000 - 106,019,000; Full time

Job summary

SupportYourApp in Rosario is seeking a proactive T3 Support Engineer to diagnose and resolve escalations across backend, databases, and APIs, while working in a multicultural, multilingual remote setup.

You will investigate logs, reproduce issues, and collaborate with Engineering to implement safe fixes, document findings, and maintain runbooks to reduce future escalations. Excellent English is required, and experience with cloud, SQL, and monitoring tools is preferred.

Qualifications

• Excellent English skills (C1 for speaking and writing).
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills.
• Proven customer-facing experience in a technical support or customer support role.
• Strong SQL skills and experience with production-scale relational databases.
• Familiarity with AWS and cloud provider logs, services, and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Skills

English (C1)

SQL

AWS

Troubleshooting

Technical support

Customer-facing

Code reading

SRE

Tools

Sentry

Grafana

Job description

SupportYourApp in Rosario is seeking a proactive T3 Support Engineer to diagnose and resolve escalations across backend, databases, and APIs, while working in a multicultural, multilingual remote setup.

You will investigate logs, reproduce issues, and collaborate with Engineering to implement safe fixes, document findings, and maintain runbooks to reduce future escalations. Excellent English is required, and experience with cloud, SQL, and monitoring tools is preferred.