Remote Global Technical Support Engineer

Ualá

La Pampa

Remote

ARS 72,699,000 - 109,048,000

Full time

48 hours ago

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Benefits offered by this job

Remote from EU

USD compensation

Flexible schedule

Supportive leadership

No time-tracking

Job summary

SupportYourApp in Argentina is seeking a T3 Support Engineer to troubleshoot escalated issues from T1 across backend, databases, and APIs, reproduce bugs, analyze logs, and implement small fixes. You will collaborate with Engineering and maintain runbooks while keeping customers informed.

The role requires excellent English, strong SQL, AWS familiarity, and experience in technical support, SRE, or engineering.

Qualifications

Excellent English (C1) in spoken and written form.
Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills.
Proven customer-facing experience in a technical support role.
Strong SQL skills with production-scale relational databases.
Familiarity with AWS and cloud services.
Experience with Sentry or Grafana for monitoring and error tracking.
Strong written communication and ability to document findings clearly.
Analytical thinking and proactive problem-solving mindset.
Ability to escalate to Engineering when needed.

Responsibilities

Investigate and troubleshoot escalated issues from T1 across backend, databases, and integrations.
Reproduce bugs across web admin consoles, mobile apps, and APIs.
Analyze logs and metrics to identify root causes.
Query production databases (read-only) to validate data issues.
Implement small, low-risk fixes and document findings.
Escalate complex problems to Engineering with clear reports.
Track incidents and outages through resolution using monitoring tools.
Maintain and expand runbooks and knowledge bases.