Remote Student Success & Parent Experience Lead

Virtustant; Argentina; Remote; ARS 64,875,000 - 92,678,000; Full time

Benefits offered by this job

Full-time remote

Growth opportunities with a scaling ed

Job summary

Virtustant is seeking a Student Success Manager to be the main contact for parents, ensuring they feel supported and informed during their children's education. You will manage communications, answer questions, and solve problems to enhance the family experience.

You will build strong relationships with families, handle difficult conversations in a fast-paced environment, and collaborate with internal teams to provide timely answers, all while upholding the company values.

Qualifications

• C2-level English with clear pronunciation.
• Strong verbal and written communication skills.
• Experience in customer success, client relations, or parent and student support.
• Ability to build trust with parents and families.
• Excellent problem-solving and conflict-resolution abilities.
• Highly organized and able to manage multiple conversations and priorities.
• Ability to work independently and own the parent experience.

Responsibilities

• Be the main contact for parents and handle daily messages and questions.
• Build strong relationships with families for a positive experience.
• Follow up with parents to answer concerns and give updates.
• Handle complaints with care and good problem-solving skills.
• Work with internal teams to give fast answers to parents.
• Check parent happiness and stop problems before they grow.
• Help build new communication steps for a growing number of students and parents.
• Make sure all talks with parents show the company values.

Skills

C2 English

Exceptional communication

Customer success

Interpersonal skills

Problem-solving

Organized and proactive

Independent worker

Tools

Standard communication tools

Job description

Virtustant is seeking a Student Success Manager to be the main contact for parents, ensuring they feel supported and informed during their children's education. You will manage communications, answer questions, and solve problems to enhance the family experience.

You will build strong relationships with families, handle difficult conversations in a fast-paced environment, and collaborate with internal teams to provide timely answers, all while upholding the company values.