Remote Customer Success Specialist for US Clients

Virtustant; Argentina; Remote; ARS 64,875,000 - 101,946,000; Full time

Benefits offered by this job

Remote work from home country

Global US-based client projects

USD or local currency pay

Job summary

Virtustant is a fully remote staffing company connecting professionals in Latin America and South Africa with US businesses. The Customer Success Specialist will onboard clients, guide setup, and manage a portfolio of accounts, ensuring ongoing satisfaction.

You will run check-ins, monitor health, identify risks and upsell opportunities, and relay customer feedback to product and sales teams, while keeping CRM data current. US business hours support a global client base.

Qualifications

• 2+ years in customer success, account management or customer support.
• Advanced English (C1 or higher).
• Strong communication and relationship-building skills.
• Experience with CRMs (HubSpot, Salesforce or similar).
• Organized and proactive.

Responsibilities

• Onboard new customers and guide them through setup
• Be the main point of contact for a portfolio of accounts
• Run check-in calls and track account health
• Spot risks and upsell opportunities
• Gather customer feedback and share it with product and sales
• Keep the CRM up to date

Skills

Advanced English

Communication skills

Relationship-building

Tools

HubSpot

Salesforce

Job description

Virtustant is a fully remote staffing company connecting professionals in Latin America and South Africa with US businesses. The Customer Success Specialist will onboard clients, guide setup, and manage a portfolio of accounts, ensuring ongoing satisfaction.

You will run check-ins, monitor health, identify risks and upsell opportunities, and relay customer feedback to product and sales teams, while keeping CRM data current. US business hours support a global client base.