IT Service Desk Pro: First-Line Tech Support & ITSM

Hireframe; Santa Fe Capital; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

Assurant is hiring for a Technical Support Associate to deliver first-level IT support and manage incidents in line with ITIL practices. The role covers hardware, software, networking, and identity/access management, with service-focused end-user communication in Spanish and English.

The candidate should have a degree in IT/CS or engineering and at least two years in a technical support/help desk role, with strong troubleshooting and customer service orientation.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.

Skills

Analytical skills

Troubleshooting

Microsoft 365

Identity & Access Mgmt

DNS & DHCP

Networking fundamentals

Cybersecurity basics

Intune / Endpoint mgmt

ITSM concepts

Incident management

SLA management

Bilingual (Spanish/English)

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Power Automate

Power Apps

Job description

Assurant is hiring for a Technical Support Associate to deliver first-level IT support and manage incidents in line with ITIL practices. The role covers hardware, software, networking, and identity/access management, with service-focused end-user communication in Spanish and English.

The candidate should have a degree in IT/CS or engineering and at least two years in a technical support/help desk role, with strong troubleshooting and customer service orientation.