Remote SaaS Support Specialist — Permits & Accounts

New Frontier Immigration Law; Santa Fe Capital; A distancia; ARS 61.940.000 - 92.909.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Descripción de la vacante

Prometeo Talent, ranked #1 Recruiting Agency in America & Europe, partners with a fast-growing US SaaS firm transforming construction permitting and serving 5,000+ contractors across FL, OH and MI. This 100% remote role is the first point of contact for customers.

You will handle inbound calls, assist with permit filings, account setup and billing, using CRM tools and Excel, while meeting performance targets and driving improvements.

Formación

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsabilidades

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain knowledge of platform and permitting workflows.
• Learn and navigate SaaS platforms, CRM tools, and spreadsheets.
• Meet or exceed performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues and improvement opportunities and share insights with product/ops teams.

Conocimientos

Customer service

English fluency

Excel proficiency

Herramientas

GoHighLevel

HubSpot

CRM platforms

Descripción del empleo

Prometeo Talent, ranked #1 Recruiting Agency in America & Europe, partners with a fast-growing US SaaS firm transforming construction permitting and serving 5,000+ contractors across FL, OH and MI. This 100% remote role is the first point of contact for customers.

You will handle inbound calls, assist with permit filings, account setup and billing, using CRM tools and Excel, while meeting performance targets and driving improvements.