Remote SaaS Support & Sales Advocate

Dollar General Corporation; Santa Fe Capital; Remote; ARS 49,240,000 - 73,860,000; Full time

Benefits offered by this job

Remote role

Flexible scheduling

Onboarding & training

Growth opportunities

Job summary

Prometeo Talent, a leading recruitment partner, collaborates with a fast-growing SaaS company to streamline construction permitting for contractors in the U.S. This fully remote role places you as the first point of contact, handling permit filings, account management, and platform usage.

We value candidates who think critically, own issues, and provide thoughtful solutions beyond scripts. If you excel in English communication and customer service, join a growing team with ongoing training and

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Fluent English

Customer service

Excel

Tools

HubSpot

GoHighLevel

Job description

Prometeo Talent, a leading recruitment partner, collaborates with a fast-growing SaaS company to streamline construction permitting for contractors in the U.S. This fully remote role places you as the first point of contact, handling permit filings, account management, and platform usage.

We value candidates who think critically, own issues, and provide thoughtful solutions beyond scripts. If you excel in English communication and customer service, join a growing team with ongoing training and