Remote SaaS Customer Support Pro — Permits & Accounts

Eng; Ciudad de Mendoza; Remote; ARS 64,907,000 - 101,997,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding & training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. The Customer Support Representative will be the first point of contact for customers and work primarily on phone-based support from a fully remote setup.

The role emphasizes thoughtful problem solving, ownership, and effective communication in English, with responsibilities spanning permit filings, account management, and platform usage.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English proficiency

Communication skills

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. The Customer Support Representative will be the first point of contact for customers and work primarily on phone-based support from a fully remote setup.

The role emphasizes thoughtful problem solving, ownership, and effective communication in English, with responsibilities spanning permit filings, account management, and platform usage.