Remote SaaS Support Specialist - Problem Solver & Growth

Panda Drum; Neuquén; Remote; ARS 61,816,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and product培训

Supportive team culture

Clear opportunities for growth

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. The role is 100% remote and focused on delivering exceptional customer support to contractors across multiple states.

You'll handle inbound calls, assist with permit filings, account management, and platform usage, logging interactions in the CRM and driving issue resolution with independent judgment.

Qualifications

• Minimum 2 years of customer service experience in a phone-based role.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel.
• Ability to work remotely with reliable internet connection.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Use critical thinking when situations fall outside existing processes.
• Take ownership of customer issues through resolution and escalate when necessary.
• Log all interactions in the CRM and follow up to ensure resolution.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. The role is 100% remote and focused on delivering exceptional customer support to contractors across multiple states.

You'll handle inbound calls, assist with permit filings, account management, and platform usage, logging interactions in the CRM and driving issue resolution with independent judgment.