Remote SaaS Customer Support Lead

World-Business-Lenders,-Ll; Municipio de Rincón de los Sauces; Remote; ARS 69,543,000 - 100,451,000; Full time

Benefits offered by this job

Competitive full-time compensation

Fully remote role with flexible hours

Structured onboarding and ongoing产品培训

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role supporting contractors across Florida, Ohio, and Michigan as the first point of contact.

You will handle inbound calls, assist with permit filings, account management, and platform usage; you’ll use CRM tools, identify process improvements, and ensure timely resolution with a focus on customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call-center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

2+ years customer service

Fluent English

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role supporting contractors across Florida, Ohio, and Michigan as the first point of contact.

You will handle inbound calls, assist with permit filings, account management, and platform usage; you’ll use CRM tools, identify process improvements, and ensure timely resolution with a focus on customer satisfaction.