Remote SaaS Support & Client Success Specialist

Sweet Epic Travels; La Pampa; Remote; ARS 48,466,000 - 84,815,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Onboarding & training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. The role is 100% remote and focused on phone-based support for contractors across the US.

You will manage permit filings, account setup, and billing, using CRM tools and spreadsheets. Strong problem-solving, ownership, and communication are essential for success in this role.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. The role is 100% remote and focused on phone-based support for contractors across the US.

You will manage permit filings, account setup, and billing, using CRM tools and spreadsheets. Strong problem-solving, ownership, and communication are essential for success in this role.