Remote SaaS Support Specialist | Problem Solver & Growth

Travelingmedic; Tandil; Remote; ARS 64,569,000 - 98,390,000; Full time

Benefits offered by this job

Competitive pay

Fully remote

Onboarding & training

Supportive culture

Growth opportunities

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We seek a Customer Support Representative who is friendly, reliable, and professional, with a passion for solving problems and using independent judgment.

This primarily phone-based role supports contractors with permit filings, account management, and platform usage. You’ll thrive on ownership, proactive thinking, and delivering excellent customer outcomes in a fully

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, with English proficiency.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfortable working with spreadsheets.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions about permit status, document uploads, account setup, and billing.
• Use critical thinking to determine best resolution when processes don’t fit.
• Take ownership of issues through resolution, escalating when needed.
• Follow up with customers by phone or email to confirm resolution.

Skills

Customer service

English fluency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We seek a Customer Support Representative who is friendly, reliable, and professional, with a passion for solving problems and using independent judgment.

This primarily phone-based role supports contractors with permit filings, account management, and platform usage. You’ll thrive on ownership, proactive thinking, and delivering excellent customer outcomes in a fully