Remote SaaS Customer Support Champion (Level 2)

Delver Agents Llc; La Pampa; Remote; ARS 64,907,000 - 98,906,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Structured onboarding and training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role supporting a fast-growing SaaS company in the construction permitting space. You will be the first point of contact for customers, handling permit filings, account management, and platform use with a focus on ownership and problem solving.

The role emphasizes independent judgment when processes don’t fit the playbook, with emphasis on resolving issues and maintaining customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Excellent spoken and written English.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Fluent English

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role supporting a fast-growing SaaS company in the construction permitting space. You will be the first point of contact for customers, handling permit filings, account management, and platform use with a focus on ownership and problem solving.

The role emphasizes independent judgment when processes don’t fit the playbook, with emphasis on resolving issues and maintaining customer satisfaction.