Remote SaaS Production Support Engineer (SQL/Azure)

Danone

Buenos Aires

Remote

ARS 76,867,000 - 122,988,000

Full time

6 days ago
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Job summary

Danone is seeking a Technical Support Specialist for a remote SaaS role based in Buenos Aires. You will work at the intersection of client support and technical operations, diagnosing issues across database, application, and infrastructure layers.

You will gain hands-on experience with production databases and live systems, including Azure, SQL Server, .NET, and Angular, while collaborating with engineering and technical client stakeholders.

Qualifications

  • Proficient with SQL databases and production data
  • Experience in cloud environments (Azure) and .NET stack
  • Strong communication with technical clients
  • Ability to troubleshoot live SaaS environments
  • Familiarity with Angular frontend stack

Responsibilities

  • Diagnose and resolve issues across database, application, and infrastructure layers
  • Monitor production environments and prevent issues
  • Collaborate with engineering to escalate and resolve complex cases
  • Explain technical problems to clients and document resolutions
  • Improve system documentation and internal processes

Skills

SQL knowledge
Azure
.NET
Angular
Client interaction

Tools

Jira
SQL Profiler
RDP
Monitoring tools

Job description

Danone is seeking a Technical Support Specialist for a remote SaaS role based in Buenos Aires. You will work at the intersection of client support and technical operations, diagnosing issues across database, application, and infrastructure layers.

You will gain hands-on experience with production databases and live systems, including Azure, SQL Server, .NET, and Angular, while collaborating with engineering and technical client stakeholders.

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