Remote SaaS Production Ops & SQL Specialist

Betby

Quilmes

Remote

ARS 92,666,000 - 138,998,000

Full time

3 days ago

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Job summary

World Tech Recruiting in Buenos Aires is hiring a Technical Support Specialist for SaaS environments. This remote role focuses on deep technical support, live production databases, and cross-functional collaboration with engineering.

You will work along-side production systems, perform SQL-based diagnostics, and engage clients to explain complex issues while expanding your exposure to Azure, .NET, and related technologies.

Qualifications

3+ years of technical support experience in a SaaS/software environment.
Strong SQL skills for queries and troubleshooting with live data.
Experience supporting production web-based applications.
Ability to troubleshoot across database, application, and network layers.
Comfortable working with remote servers/environments (RDP).
Strong English communication skills interacting with clients.

Responsibilities

Diagnose and resolve issues across database, application, and infrastructure layers.
Investigate system issues using SQL queries and resolve performance bottlenecks.
Monitor production environments and prevent issues before escalation.
Collaborate with clients and engineering to explain problems and resolve complex cases.
Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

SQL

SaaS support

Web apps troubleshooting

English communication

Remote server management

Job description

You will work along-side production systems, perform SQL-based diagnostics, and engage clients to explain complex issues while expanding your exposure to Azure, .NET, and related technologies.

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