Remote SaaS Field Tech Support Engineer

Ferrovial

Rosario

Remote

ARS 65,037,000 - 108,394,000

Full time

3 days ago

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Benefits offered by this job

Fully remote

Flexible scheduling

Job summary

Ferrovial, a remote-friendly employer, seeks a Technical Support Representative for its SaaS platform. The role blends customer service, technical troubleshooting, and platform expertise to deliver an outstanding experience for contractors using the software.

The candidate will assist with platform navigation, demos, and issue resolution, ensuring smooth workflows and high satisfaction. Strong English, 2+ years in tech support, and Excel skills are required.

Qualifications

At least 2 years in customer service or tech support.
Full professional fluency in English.
Experience with software platforms, SaaS products, CRM systems.
Experience conducting platform demos or live trainings.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Tech-minded with willingness to learn new tools.
Proficiency in Microsoft Excel.
Strong communication and ability to explain technical concepts clearly.
Proactive with ownership when handling issues.

Responsibilities

Handle inbound customer calls and provide professional, timely support.
Troubleshoot issues related to platform functionality and account setup.
Guide customers through platform features, workflows, and processes.
Conduct platform demonstrations and walkthroughs to show key features.
Investigate problems, identify root causes, and determine solutions.
Take ownership from initial contact to resolution and escalate when needed.
Follow up with customers to ensure solutions work and satisfaction remains high.