Remote SaaS Customer Support Lead

Sunrise Management; Rosario; Remote; ARS 61,917,000 - 92,875,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Growth opportunities

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting sector in the U.S. The role is fully remote and full-time, requiring excellent English communication and a proactive approach to problem solving.

You will handle inbound calls, assist with permit filings, account setup, and billing questions, and maintain CRM records. Training and ongoing product knowledge will be provided, with opportunities for growth in a supportive team.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency with spreadsheets and CRM platforms.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Log interactions in the CRM and follow up to ensure resolution.

Skills

English fluency

Strong communication

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting sector in the U.S. The role is fully remote and full-time, requiring excellent English communication and a proactive approach to problem solving.

You will handle inbound calls, assist with permit filings, account setup, and billing questions, and maintain CRM records. Training and ongoing product knowledge will be provided, with opportunities for growth in a supportive team.