Remote SaaS Customer Support Specialist

Gamdom; La Pampa; Remote; ARS 63,611,000 - 81,786,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Job summary

Prometeo Talent partners with a rapidly growing U.S. SaaS company transforming the construction permitting space. The role focuses on helping contractors with permit filings, account setup, and product usage entirely by phone and email.

Ideal candidates are friendly, reliable, and able to think critically when processes don’t fit the standard playbook, taking ownership to resolve issues and improve service quality.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Job description

Prometeo Talent partners with a rapidly growing U.S. SaaS company transforming the construction permitting space. The role focuses on helping contractors with permit filings, account setup, and product usage entirely by phone and email.

Ideal candidates are friendly, reliable, and able to think critically when processes don’t fit the standard playbook, taking ownership to resolve issues and improve service quality.