Remote Customer Support Pro — SaaS Permitting

Cs Outsource; Santa Fe Capital; Remote; ARS 22,290,000 - 37,150,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS sector, supporting contractors with permit filings, account management, and platform usage. The role emphasizes problem solving, ownership, and a customer-first approach to ensure smooth project progress.

You will log interactions in the CRM, learn our permitting workflows, and collaborate with product/operations to drive improvements. English fluency and Excel proficiency are essential for success.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS sector, supporting contractors with permit filings, account management, and platform usage. The role emphasizes problem solving, ownership, and a customer-first approach to ensure smooth project progress.

You will log interactions in the CRM, learn our permitting workflows, and collaborate with product/operations to drive improvements. English fluency and Excel proficiency are essential for success.