Remote SaaS Customer Support Champion

Virtustant; Municipio de Juan José Castelli; Remote; ARS 65,012,000 - 105,258,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding & training

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are seeking a Customer Support Representative in Latin America to be the first point of contact for their customers and help keep projects moving.

This is a primarily phone-based role focused on permit filings, account management, and platform usage.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Log all interactions accurately in the CRM system and maintain platform knowledge.
• Meet or exceed performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues and propose improvements to product and operations teams.

Skills

Customer service

Phone support

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are seeking a Customer Support Representative in Latin America to be the first point of contact for their customers and help keep projects moving.

This is a primarily phone-based role focused on permit filings, account management, and platform usage.