Remote Bilingual SaaS Support Pro

Tires Easy; Tandil; Remote; ARS 54,089,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are seeking a Customer Support Representative in Latin America to be the first point of contact for customers and help keep projects moving.

This is a primarily phone-based role focusing on permit filings, account management, and platform usage.

Qualifications

• Minimum 2 years of customer service in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
• Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues, inefficiencies, and improvement opportunities.
• Communicate insights and suggestions to the product and operations teams.

Skills

Customer service

Phone-based role

English fluency

Excel / spreadsheets

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are seeking a Customer Support Representative in Latin America to be the first point of contact for customers and help keep projects moving.

This is a primarily phone-based role focusing on permit filings, account management, and platform usage.