Remote People Ops & Performance Associate: Coach KPIs

Valatam; Comisión de Fomento de Perú; Remote; ARS 16,071,000 - 18,609,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical insurance stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events

Job summary

Valatam, a remote-friendly company, seeks a Remote People Operations & Performance Associate to monitor VA performance, attendance, and productivity while coaching and supporting the team. You will analyze data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

In this role you will conduct regular check-ins, maintain dashboards, validate time data, and partner with cross-functional teams to align VA performance

Qualifications

• Fluent in English and Spanish at a high level.
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana, Notion, Trello, or similar PM tools.
• Experience with time-tracking tools.
• Excellent interpersonal and coaching skills with constructive feedback.
• Excellent communication and attention to detail.
• Quiet home office with stable internet (≥10 Mbps) and backup connection.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.
• Other related tasks as needed.

Skills

Fluent in English + Spanish

Interpersonal skills

Coaching abilities

Attention to detail

Communication skills

Education

Bachelor's or Associate's degree preferred

Tools

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Job description

Valatam, a remote-friendly company, seeks a Remote People Operations & Performance Associate to monitor VA performance, attendance, and productivity while coaching and supporting the team. You will analyze data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

In this role you will conduct regular check-ins, maintain dashboards, validate time data, and partner with cross-functional teams to align VA performance