Remote People Ops & Performance Associate

Valatam; Argentina; Remote; ARS 16,071,000 - 18,609,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical insurance stipend

Birthday bonus

Wellness allowance

Unlimited online fitness

Job summary

Valatam seeks a Remote People Operations & Performance Associate to monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Responsibilities include supervising attendance and hours, identifying risks, conducting regular coaching, maintaining dashboards and monthly reports,

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana, Notion, Trello, or similar PM tools is a plus.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.

Skills

Bilingual English/Spanish

Coaching

Communication

Attention to detail

Time management

Education

Bachelor's or Associate's degree

Tools

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Job description

Valatam seeks a Remote People Operations & Performance Associate to monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Responsibilities include supervising attendance and hours, identifying risks, conducting regular coaching, maintaining dashboards and monthly reports,