People Operations & Performance Associate - Remote (LATAM, Bilingual English/Spa
Valatam
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Valatam, a remote-friendly company, seeks a Remote People Operations & Performance Associate to monitor VA performance, attendance, and productivity while coaching and supporting the team. You will analyze data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
In this role you will conduct regular check-ins, maintain dashboards, validate time data, and partner with cross-functional teams to align VA performance
Qualifications
- Fluent in English and Spanish at a high level.
- 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination.
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Proficient in Google Workspace and Microsoft Office.
- Experience with Asana, Notion, Trello, or similar PM tools.
- Experience with time-tracking tools.
- Excellent interpersonal and coaching skills with constructive feedback.
- Excellent communication and attention to detail.
- Quiet home office with stable internet (≥10 Mbps) and backup connection.
- Bachelor's or Associate's degree preferred.
Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement timely improvement plans.
- Conduct regular check-ins and coaching sessions and implement improvement plans when necessary.
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for accurate, timely submission to Finance.
- Partner with Account Management to align VA performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support VA engagement, recognition, development, and retention initiatives.
- Contribute to broader HR programs, new-hire training, and administrative projects.
- Other related tasks as needed.
Skills
Education
Tools
Job description
About Valatam Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.
About Valatam Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
- Identify performance risks, analyze root causes, and implement timely improvement plans
- Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
- Validate undertime and overtime data for accurate, timely submission to Finance
- Partner with Account Management to align VA performance with client expectations and address concerns
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
- Support VA engagement, recognition, development, and retention initiatives
- Contribute to broader HR programs, new-hire training, and administrative projects
- Other related tasks as needed
- Fluent in English (C1/C2) and Spanish
- 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar project management tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.
- Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience
- Paid time off and performance bonuses
- Monthly medical insurance stipend after meeting eligibility criteria
- Birthday and work-anniversary bonuses
- Gym and wellness allowance
- Unlimited online fitness classes
- Company events and Christmas celebrations
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
