Remote Customer Support Specialist – Multilingual (English/Spanish)

Torrero Ltd.; Comisión de Fomento de Perú; Hybrid; ARS 63.611.000 - 96.932.000; Vollzeit

Benefits dieser Stelle

Remote work

28 paid days off per year

Seniority leave

Career growth opportunities

Global team

Zusammenfassung

Torrero Ltd. is seeking a customer support specialist fluent in English and Spanish to assist a global audience from a fully remote setting.

You will handle live chat inquiries, identify user needs, and troubleshoot feature usage in a fast-paced, startup-style environment. The role emphasizes excellent communication, teamwork, and the ability to multitask across multiple channels, with a focus on delivering high-quality customer experiences.

Qualifikationen

• Fluent in English; Spanish proficiency is a plus.
• Experience in customer support roles.

Aufgaben

• Answer incoming requests from customers via live chat.
• Identify customer needs and help users with features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather customer feedback for Product, Sales and Marketing teams.

Kenntnisse

English

Spanish

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Shift flexibility

Jobbeschreibung

Torrero Ltd. is seeking a customer support specialist fluent in English and Spanish to assist a global audience from a fully remote setting.

You will handle live chat inquiries, identify user needs, and troubleshoot feature usage in a fast-paced, startup-style environment. The role emphasizes excellent communication, teamwork, and the ability to multitask across multiple channels, with a focus on delivering high-quality customer experiences.