Local Support Specialist LATAM

Emerging Travel Group; Argentina; Remote; ARS 500,000 - 1,100,000; Full time

Benefits offered by this job

Remote Work

Monthly bonus

Corporate discounts on hotels and more

Job summary

Emerging Travel Group is seeking a Local Support Specialist to assist our global travel-tech partners from a remote location. You will communicate in English and Spanish, provide timely case updates, and coordinate with multiple departments to ensure smooth service delivery.

Ideal candidates are fluent in English and Spanish, with experience in travel-related services or TMCs/DMCs. You will manage bookings, handle escalations, and document all interactions in our CRM for traceability and

Qualifications

• Fluent in English and Spanish (written and spoken).
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.

Responsibilities

• Take calls and provide initial advice to B2B partners in Spanish and English.
• Manage tickets and escalations, following up for resolution and prevention.
• Handle booking modifications and relocations with accuracy and urgency.
• Record partner interactions and case details in the CRM system.

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You'll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.
  

What We’re Looking For:

• Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently.
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

We offer you

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

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Emerging Travel Group is a global travel-tech company whose brands have been operating in over220 source markets since 2010. We specialize in developing advanced online booking platformsfor all types of clients — from individual tourists to travel agents and companies organizingbusiness trips. Our solutions empower hoteliers to effortlessly showcase their accommodations,boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. Weconstantly innovate and break the rules of the highly complex travel industry to make travelmore widely available for individuals, more rewarding for professionals, and simpler foreveryone.