Remote LATAM Account Manager – SaaS & Integrations

Open Function (OpenFn); Argentina; Remote; ARS 136,310,000 - 181,747,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Job summary

OpenFn is a remote, relationship-driven account management role focused on existing subscription customers. You will own renewals, drive retention and growth, and speak credibly with both technical and non-technical stakeholders to deliver value from day one.

You will help build and execute the account management function, collaborate with solution architects, and ensure customers realize the OpenFn platform’s value in a scalable way across the Americas.

Qualifications

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
• Proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
• Experience managing customers for a technically substantive product, with a demonstrated ability to get up to speed on how a product actually works
• Genuine technical fluency: comfort discussing APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiences
• Fluent, professional-level English communication skills, with the ability to work effectively across a distributed, multicultural team
• Fluency in Spanish, and the ability to work from home or a shared office space in Central or South America

Responsibilities

• Own gross and net retention for your portfolio, and be accountable for renewals
• Forecast renewals accurately and manage the end-to-end renewal process
• Proactively identify at‑risk accounts and lead recovery plans before they churn
• Identify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional services
• Negotiate renewals and expansions in line with our pricing and packaging model
• Coordinate with delivery teams to ensure a smooth handoff from sales and implementation into ongoing account management
• Maintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadership

Skills

Account management

Relationship building

SaaS knowledge

Technical fluency

English fluency

Tools

CRM (Salesforce/Odoo)

Job description

OpenFn is a remote, relationship-driven account management role focused on existing subscription customers. You will own renewals, drive retention and growth, and speak credibly with both technical and non-technical stakeholders to deliver value from day one.

You will help build and execute the account management function, collaborate with solution architects, and ensure customers realize the OpenFn platform’s value in a scalable way across the Americas.