Strategic Account Manager, LATAM — Remote

Cloudbeds; Ciudad de Mendoza; A distancia; ARS 90.547.000 - 143.366.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

PTO in line with local labor laws

Wellness Fridays

Parental leave

Home office stipend

Cloudbeds University

Professional development

Descripción de la vacante

Cloudbeds, a remote-first hospitality SaaS leader, is seeking an Account Manager to oversee LATAM customer relationships with a $900k–$1M ARR potential. You will drive retention, upsell opportunities, and product adoption while guiding clients through their success journey.

You will work with cross-functional teams to resolve issues, analyze usage, and translate technical concepts for hoteliers. Spanish fluency and LATAM hours are essential.

Formación

• 5+ years of hospitality industry experience in operations roles (e.g., Revenue Manager, Front Desk, Operations, General Manager) within hotels or hospitality properties.
• Spanish language fluency (native or professional) and ability to work LATAM business hours.
• Ability to learn technology platforms quickly and translate technical concepts for hoteliers.

Responsabilidades

• Serve as the main point of contact for LATAM portfolio and manage escalations.
• Achieve retention goals by building relationships and mitigating churn.
• Drive product engagement and portfolio growth through tailored recommendations.
• Analyze customer data and usage to improve platform utilization and identify at-risk accounts.
• Coordinate with technical support on escalations and platform issues.
• Gather feedback and inform product roadmap with insights from customers.
• Develop deep Cloudbeds product knowledge to train and guide customers.

Conocimientos

Portfolio management

Retention strategies

Consultative sales

Data analysis

Cross-functional collaboration

Customer feedback analysis

Product adoption guidance

Herramientas

Salesforce

HubSpot

Descripción del empleo

Cloudbeds, a remote-first hospitality SaaS leader, is seeking an Account Manager to oversee LATAM customer relationships with a $900k–$1M ARR potential. You will drive retention, upsell opportunities, and product adoption while guiding clients through their success journey.

You will work with cross-functional teams to resolve issues, analyze usage, and translate technical concepts for hoteliers. Spanish fluency and LATAM hours are essential.