Remote L1 Software Support Consultant

Supportyourapp-1; Buenos Aires; Remote; ARS 15,522,000 - 25,870,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Referral rewards

Healthy work–life balance

Growth-friendly leadership

Self-development culture

Trust-based culture

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our remote team in a multicultural environment. You will provide L1 support via phone, chat and email, perform basic troubleshooting of software, triage requests, and escalate when needed.

You must have excellent English (C1), at least 1 year in customer support, and a customer-focused approach. A stable home office, fast internet, and strong communication will help you thrive in our international environment.

Qualifications

• English proficiency at C1 level for speaking and writing.
• Minimum 1 year of experience in a customer support role.
• Experience troubleshooting software and providing guidance to customers.
• Ability to prioritize tasks according to urgency and communication channel.
• Customer-service oriented approach with strong communication skills.
• Strong attention to detail and organizational skills.
• Good problem-solving and adaptability skills.

Responsibilities

• Provide L1 customer support via phone, chat, and email.
• Perform basic troubleshooting of software issues and guide customers toward quick solutions.
• Triage customer support requests across multiple projects.
• Escalate specific types of cases to the appropriate representatives following established procedures.
• Stay on top of product and process updates and provide feedback to improve the knowledge base.
• Conduct research when information is missing and proactively look for solutions.

Skills

English proficiency

Customer support

Troubleshooting

Prioritization

Communication

Detail-oriented

Problem solving

Adaptability

Tools

CRM systems

Ticketing systems

SaaS support tools

Job description

SupportYourApp is seeking a Customer Support Consultant to join our remote team in a multicultural environment. You will provide L1 support via phone, chat and email, perform basic troubleshooting of software, triage requests, and escalate when needed.

You must have excellent English (C1), at least 1 year in customer support, and a customer-focused approach. A stable home office, fast internet, and strong communication will help you thrive in our international environment.