Remote Customer Support Specialist — English Pro

Supportyourapp-1; Rosario; Remote; ARS 25,547,000 - 42,579,000; Full time

Benefits offered by this job

Fixed schedule: remote-friendly

USD compensation

Global, inclusive environment

Professional growth and onboarding

Referrals rewards

Work-life balance

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader. We are seeking a Customer Support Consultant to join our remote, multicultural team and deliver exceptional help via chat, phone, and email.

You will manage customer relationships, stay updated on tools and tech, and protect data privacy while meeting KPIs. We value strong English skills, problem-solving, and collaboration with cross-functional teams.

Qualifications

• Excellent English skills (C1 for speaking and writing).
• At least 1 year of experience in a customer support role.
• CRM experience, preferably with Freshdesk.
• Strong troubleshooting skills and ability to identify issues and solutions.
• Analytical mindset with the ability to interpret information for decisions.

Responsibilities

• Deliver outstanding customer support via chat, phone, and email.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices in customer happiness.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English (C1)

Tools

Freshdesk

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader. We are seeking a Customer Support Consultant to join our remote, multicultural team and deliver exceptional help via chat, phone, and email.

You will manage customer relationships, stay updated on tools and tech, and protect data privacy while meeting KPIs. We value strong English skills, problem-solving, and collaboration with cross-functional teams.