Remote L2 Technical Support Specialist

SupportYourApp; Buenos Aires; Remote; ARS 38,206,000 - 68,772,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Inclusive international environment

Referrals rewards

Health-conscious work policy

Supportive leadership

Career development resources

Job summary

SupportYourApp is seeking an L2 Technical Support Consultant to join our global team. You will provide outstanding technical support to customers via email, phone, and chat from a home office, with an emphasis on diagnosing hardware and software issues and collaborating with internal teams to resolve problems.

You should have 1–2 years of technical support experience, strong English communication (C1), and hands-on Linux/Windows and hardware troubleshooting skills.

Qualifications

• Proven experience in Technical Support/Advanced Support roles (1–2 years).
• Strong English communication skills (spoken and written, C1).
• Hands-on experience with Windows and Linux, especially CLI/terminal management.
• Experience diagnosing and resolving hardware-related issues in technical environments.

Responsibilities

• Deliver technical support via email, phone, and chat with high service quality.
• Own and triage customer-reported technical issues and escalate as needed.
• Analyze inquiries, reproduce and resolve technical problems, and document outcomes.
• Follow escalation procedures to relevant internal teams and stakeholders.
• Maintain records of failures, maintenance activities, and bugs.
• Contribute to and maintain knowledge base and documentation.
• Ensure compliance with SLAs.

Skills

English (C1)

Technical support

Windows

Linux CLI

Hardware troubleshooting

System logs analysis

Analytical thinking

Customer focus

8GB RAM PC

Job description

SupportYourApp is seeking an L2 Technical Support Consultant to join our global team. You will provide outstanding technical support to customers via email, phone, and chat from a home office, with an emphasis on diagnosing hardware and software issues and collaborating with internal teams to resolve problems.

You should have 1–2 years of technical support experience, strong English communication (C1), and hands-on Linux/Windows and hardware troubleshooting skills.