Onsite Product Support Engineer - Enterprise IT

Alignerr Corp.; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

Proofpoint Córdoba, Argentina is seeking a Product Support Engineer to provide advanced technical support to customers, diagnose complex issues, and deliver white-glove service. You will collaborate with Account Managers, SEs, and Professional Services to resolve cases efficiently and document solutions in the knowledge base.

The role emphasizes strong problem solving, proactive case updates, and training of teammates in a fast-paced security product environment on site in Córdoba.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Proficient with Linux command line environments.
• Advanced use of grep, regex, and log scraping in command line.
• Experience with email system debugging.
• Familiar with remote hosting tools for troubleshooting.
• Experience with security products is a plus.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases to ensure they are handled within SLO guidelines.
• Create and send alerts and customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Act as SME to review technical documentation and mentor junior engineers.
• Lead by example technically and professionally; collaborate with cross-functional teams.

Skills

Technical Support

Linux command line

Email system debugging

Grep/Regex

Remote troubleshooting

Customer communication

Tools

Remote hosting tools

Network security products

Linux shell

Job description

Proofpoint Córdoba, Argentina is seeking a Product Support Engineer to provide advanced technical support to customers, diagnose complex issues, and deliver white-glove service. You will collaborate with Account Managers, SEs, and Professional Services to resolve cases efficiently and document solutions in the knowledge base.

The role emphasizes strong problem solving, proactive case updates, and training of teammates in a fast-paced security product environment on site in Córdoba.