Remote Product Support Manager - Enterprise Security

Cvs Health Corporation

Buenos Aires

Remote

ARS 1,800,000 - 2,800,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint in Córdoba, Argentina is seeking a seasoned Manager, Product Support to lead a team delivering high-level service to large enterprise customers. You will steward case queues, hire and coach engineers, and drive escalations to resolutions with cross-functional alignment.

The role requires a BS degree in a technical field and 4+ years leading product support, with strong CRM knowledge and exceptional communication.

Qualifications

BS Degree in a technical curriculum or equivalent.
4+ years' experience successfully leading a product support team.
Proven track record of managing top talent and fostering their growth.
A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth.
Ability to self-direct, multi-task and prioritize job requirements.
Strong knowledge of customer relationship management.
Excellent verbal, written and interpersonal communication skills.

Responsibilities

Work collaboratively with cross-functional teams to ensure an exceptional customer experience.
Hire, on-board, coach and develop the best product support engineers in the industry.
Drive customer escalations to resolution by leading and engaging with customers directly.
Manage the overall health of the case queue and phone coverage.
Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.