Remote IT Support Specialist: Cloud & End-User Expert

Interlaced; Santa Fe Capital; Remote; ARS 63,611,000 - 90,873,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT services across the organization. You will troubleshoot hardware, software, network, and access issues while ensuring SLAs are met and guiding end users through resolution.

This role emphasizes ITSM processes (incident management, request fulfillment) and collaboration with IT teams in a remote environment. Bilingual English/Spanish communication is preferred to support diverse users.

Qualifications

• Associate's or Bachelor's degree in IT, CS or Engineering, or equivalent experience.
• At least 2 years in technical support/help desk/service desk.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience administering Microsoft 365 services.
• Experience with identity and access management (AD, Okta).
• Fluent in Spanish and English, with excellent communication.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity.
• Troubleshoot and resolve routine technical incidents.
• Respond to requests for installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution with SLA compliance.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate findings to IT teams.
• Collaborate with internal teams and vendors to resolve escalated issues.
• Provide excellent customer service and maintain effective communication.

Skills

Analytical skills

Troubleshooting

Problem solving

Microsoft 365

Identity & access management

DNS & DHCP

Cybersecurity basics

Intune

ITSM concepts

Incident Management

Request Fulfillment

SLA management

Customer service

Communication (English/Spanish)

Cross-functional collaboration

Accountability

Education

Associate's or Bachelor's Degree in IT/CS/Engineering or equivalent

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

GoHighLevel

HubSpot

Power Automate

Power Apps

Copilot

Claude

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT services across the organization. You will troubleshoot hardware, software, network, and access issues while ensuring SLAs are met and guiding end users through resolution.

This role emphasizes ITSM processes (incident management, request fulfillment) and collaboration with IT teams in a remote environment. Bilingual English/Spanish communication is preferred to support diverse users.