Remote IT Support Technician I: Cloud & End-User Expert

Interlaced; Argentina; Remote; ARS 27,286,000 - 33,350,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health & wellness reimbursement

5 paid vacation days annually

16 paid holidays annually

2 paid volunteer days annually

Paid sick time

Peer-to-peer bonus allowance

Job summary

Interlaced is hiring an IT Support Technician I in Buenos Aires, Argentina. This full-time contract role provides remote end-user support via chat, phone, and email, with a focus on simplifying complex technical solutions for a diverse client base.

The ideal candidate has 1+ year in IT/help desk, strong English (B2+), and a proactive mindset. We offer training, cloud-tool exposure, and a comprehensive benefits package including holidays, vacation, and wellness reimbursements.

Qualifications

• 1+ years in IT or help desk support.
• English proficiency of B2 or higher.
• Ability to translate technical concepts to end users.

Responsibilities

• Handle reactive and proactive IT support tickets to resolution.
• Communicate availability and manage client responsibilities with the team.
• Maintain knowledge of Interlaced internal systems and client service plans.

Skills

IT support

English proficiency

Customer service

Tools

Meraki

Ubiquiti

Azure

AWS

Google Cloud Platform

Microsoft 365

Job description

Interlaced is hiring an IT Support Technician I in Buenos Aires, Argentina. This full-time contract role provides remote end-user support via chat, phone, and email, with a focus on simplifying complex technical solutions for a diverse client base.

The ideal candidate has 1+ year in IT/help desk, strong English (B2+), and a proactive mindset. We offer training, cloud-tool exposure, and a comprehensive benefits package including holidays, vacation, and wellness reimbursements.