1st Line IT Support Engineer – ITSM & End-User Focus

SupportYourApp

Santa Fe Capital

Remote

ARS 61,494,000 - 99,928,000

Full time

3 days ago

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Job summary

Assurant is recruiting a Technical Support Associate to deliver first-level IT support across the organization. The role focuses on incident management, request fulfillment, and ITSM adherence in line with ITIL best practices.

Responsibilities include troubleshooting hardware/software/network issues, handling requests, and maintaining strong communication with end users. Requires 2+ years in a similar role and IT-related degree.

Qualifications

Two or more years in Technical Support, Help Desk, Service Desk or similar role.
Associate's or Bachelor's degree in Information Technology, Computer Systems, Computer Science, Engineering, or equivalent.

Responsibilities

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
Assist with installation, configuration, relocation, and removal of company-provided hardware/software.
Own and track incidents and service requests through resolution with SLA compliance.
Administer ITSM processes related to Incident Management and Request Fulfillment.