Remote IT Service & Incident Lead

Johnson & Johnson Co.; Quilmes; Remoto; ARS 1.200.000 - 3.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

Kyndryl is seeking an IT Operations professional to lead incident and major incident management, coordinate triage, and ensure timely restoration of services. You will apply ITIL practices daily, work with ServiceNow and other monitoring tools, and drive improvements through problem and change management.

Ideal candidates bring 3–5 years of IT service experience, strong communication skills, and the ability to work under pressure in a remote setup supporting Argentine operations.

Competenze

• Typically 3-5 years of experience in IT operations, IT support, or IT service management.
• Hands-on experience managing incidents, including prioritization and escalation.
• Experience leading Major Incident Bridges and coordinating cross-team efforts.
• Experience with monitoring and observability concepts and tools.
• Experience with ITSM platforms such as ServiceNow.
• Excellent written and verbal communication for incident updates.
• Familiarity with Change, Problem, and Event Management.

Mansioni

• Apply ITIL principles to daily service operations and maintain process discipline.
• Manage day-to-day incidents and on-call rotations with focus on restoration.
• Coordinate triage, escalation, and communications with stakeholders.
• Support change reviews and provide impact and readiness input.
• Facilitate root-cause analysis and track corrective actions.
• Utilize monitoring dashboards to detect issues early and reduce alert fatigue.
• Prepare regular service reports and participate in operational reviews.

Conoscenze

ITIL knowledge

Incident management

Major Incident Management

Change Management

Problem Management

Monitoring & observability

Stakeholder communication

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Strumenti

ServiceNow

Descrizione del lavoro

Kyndryl is seeking an IT Operations professional to lead incident and major incident management, coordinate triage, and ensure timely restoration of services. You will apply ITIL practices daily, work with ServiceNow and other monitoring tools, and drive improvements through problem and change management.

Ideal candidates bring 3–5 years of IT service experience, strong communication skills, and the ability to work under pressure in a remote setup supporting Argentine operations.