Remote IT Operations Lead | AI-Driven Incident Management

BlueTuskr; Quilmes; Remoto; ARS 1.000.000 - 1.800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Be Well programs

Hybrid-friendly culture

Descrizione del lavoro

Kyndryl in Buenos Aires, Argentina is seeking an IT operations professional to manage ITIL-aligned incident, problem and change processes in a fully remote, full-time role. You will act as Major Incident Manager for critical services, coordinate triage, drive restoration and report on service health to stakeholders.

The ideal candidate has 3–5 years in IT operations or IT service management, hands-on incident response experience, and familiarity with ServiceNow ITSM.

Competenze

• 3–5 years of IT operations or IT service management experience.
• Hands-on incident management experience with prioritization, escalation, restoration, and stakeholder communication.
• Experience leading Major Incident Bridges and post-incident reviews.
• Familiarity with monitoring, alerting, and observability concepts and related tools.

Mansioni

• Apply ITIL principles consistently in daily service operations and ensure traceability across processes.
• Manage day-to-day incidents, prioritize, escalate, and communicate with stakeholders.
• Act as Major Incident Manager for critical services and on-call rotations, driving restoration.
• Coordinate triage and troubleshooting across resolver teams, ensuring clear owners and timelines.
• Support Change Management with incident-related changes and rollback information.
• Conduct root-cause analysis and maintain known-error records for faster recovery.
• Produce regular service reports and share insights with senior management.

Conoscenze

ITIL & Service Management

Incident management

Major Incident Management

Troubleshooting coordination

Change Management

Problem Management

Monitoring & Event Management

ServiceNow ITSM

Stakeholder communication

Documentation & reporting

Formazione

ITIL 4 Foundation certification

Strumenti

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

Descrizione del lavoro

Kyndryl in Buenos Aires, Argentina is seeking an IT operations professional to manage ITIL-aligned incident, problem and change processes in a fully remote, full-time role. You will act as Major Incident Manager for critical services, coordinate triage, drive restoration and report on service health to stakeholders.

The ideal candidate has 3–5 years in IT operations or IT service management, hands-on incident response experience, and familiarity with ServiceNow ITSM.